domain name issues

[xencore]

Hi,

I thought it may be of benefit starting a thread on this - I am new to the VPS offering and had an issue with how the nameservers were resolving each time I set up a domain in Plesk -

The issue -

http://www.xencore.com/mytest.html

does not work resolve... BUT

http://xencore.com/mytest.html

is fine

www.xencore.com was not correctly resolving to the host... I assumed it was a dns issue - the nameservers being slow to refresh and the such but after some testing we realised that the domain resolved correctly to xencore.com.

It seems strange that the default domain setup in Plesk would omit the "www" prefix.

I am new to Plesk so maybe its an obvious step that I am missing

Anyone experience the same?

[pkelly]

Hi ya,

You need to check the little box when adding hosting to the domain to include the www. I guess someone somewhere decided that www prefix isn't really needed anymore so they made it optional.

Paul

[xencore]

Thanks Paul,

Yes, the demise of the "www" but the issue still remains -

Now the

http://www.xencore.com

resolves to the "Plesk Server Default page" where as

http://xencore.com

resloves to the correct "Plesk Domain Default page"

any ideas?

[pkelly]

I unchecked that option, clicked ok, then rechecked it and clicked ok and it's now working. Plesk hadn't added the appropriate to the apache config. Not seen that one before, if it occurs again I'll raise it with Parallels.

Paul

[xencore]

Thanks Paul,

Yes, it happened again - on a different domain - but used the same un-check, re-check and the www prefix worked.

[blacknight]

If you run into any other issues please let us know