Setting Up e-mail Account

[BarryC]

This may seem to be a fairly monor problem, but it has me pulling my hair out. I am trying to set up an email account for my domain. I have gone through the tutorial successfully, and try it out by sending a test email to my new account. I then get an error message saying that they couldn't find the host (#5.1.2).

What am I doing wrong???

[blacknight]

What have you set the mailserver hostname to?

[BarryC]

mail.mydomain.ie

where mydomain is obviously the name of my domain

[blacknight]

Have you tried pinging it?

[BarryC]

How do I do that?

[blacknight]

If you are using a windows based pc you should do the following:

Start Menu > Run - and put "cmd" in the dialog box. Hit enter and this will take you to a DOS prompt.
The type the following:
ping mail.domain.ie - replacing where necessary

[BarryC]

"ping request could not find host"

[blacknight]

Barry

Please contact our support desk with the domain details

Michele